Enterprise Level Support, Small Business Cost

Tags: kind solution command history ticketing system client management client computers registry editor time sheets windows network preformed monitoring system network management new software workstations sales tool routers remote control workstation bandwidth firewalls technical support

LabTech MSP

LabTech Software LLC

LabTech is a one of a kind solution that combines remote technical support with inventory and client management. With over 100 built-in commands and a file & registry editor your customers won't even know that you are fixing their computer. Help them interactively by connecting directly to their computer or view screen captures of their desktop. Never be left wondering if new software will run on the clients PCs with complete inventory you will know which computers need upgrading (great sales tool!). Track problems and provide a 24-7 helpdesk with an email powered support ticketing system. Be alerted to problems, changes in client computers and when maintenance needs to be preformed before your clients call with the remote agents. Complete technician management with per client permissions command history, shared hyperlinks and timesheets. All of this in a simple to use package that requires very little bandwidth, is very secure and require no configuration of routers or firewalls.

Software Price: $40
Software Version: 2.5
Release Date
: 12/23/2009

Size: 142.59 MB
Platform: Windows 2000, XP, Windows 2003, Vista, Windows 7, Unix, Linux, Mac OS X, Windows Mobile 2003, Windows Mobile 2005

Download Link: LabTech MSP Download

Keywords: network email msp regedit provider manage ticketing monitor service alert windows control remote time inventory helpdesk


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