SME and Corporate Helpdesk application

Tags: user help desk falling between the cracks flexible workflow help desk solution labour charges contract labour hold security core elements time tracking corpora current status invoices faults quotations logs duration reply attention to detail holidays


CentreDesk Corporate

Merging Technologies

CentreDesk Corporate is a multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use. Core elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to On Hold; Security ensures that only logs assigned to individual technicians can be viewed by them. Provides a flexible workflow. Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm: That the issue has been logged, and the details Log completion Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category. A fully functional Parts inventory To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.

Software Price: $99
Software Version: 5.303
Release Date
: 9/3/2008

Size: 5.44 MB
Platform: Win98, WinME, WinNT 3.x, NT 4.x, Windows 2000, XP, Windows 2003, Vista

Download Link: CentreDesk Corporate Download

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