Freeware, multi-user HelpDesk applications

Tags: logs user help desk help desk solution quotations batch email time tracking falling between the cracks flexible workflow invoice summary reported faults call logging labour charges contract labour core elements cancellation fee fee option invoicing sla current status invoices

Freeware HelpDesk CentreDesk Group

Merging Technologies

CentreDesk is a freeware multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use Core elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold" Security ensures that only logs assigned to individual technicians can be viewed by them. Provides a flexible workflow. Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm: That the issue has been logged, and the details Quotations (approved or rejected) Invoicing (including a cancellation fee option) and a Batch Email facility. Invoice summary Log completion Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category. A fully functional Parts inventory To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.

Software Price: $99
Software Version: 3.2.3+
Release Date
: 1/3/2007

Size: 28.49 MB
Platform: Win98, WinME, WinNT 3.x, NT 4.x, Windows 2000, XP, Windows 2003

Download Link: Freeware HelpDesk CentreDesk Group Download

Keywords: helpdesk call center centerdesk freeware help desk software helpdesk software workshop centredesk call centre inventory help desk


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