Collaborate on helpdesk tickets in Outlook

Tags: mail history video demonstrations text sort outlook form export reports helpdesks report generator business intelligence e mail outlook 2000 customizations support questions outsourced co workers ms excel conversations source code knowledge base ie7 additions

Public Folder HelpDesk for Outlook Outlook Solutions

Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. E-mail history. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. PDA-integration. Open webform for receiving support questions online. Outlook form can be customized by administrator. VB 6 and .html source code available for purchase if further customizations are needed. Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking. Free 30 day trial! Organization price (690 US$ including 1 year support) - no limits on number of users. Extensive documentation: many video demonstrations and downloadable manual and slideshow online. Compatible with Outlook 2000-2003, Vista, IE7 and Office 2007.

Software Price: $990
Software Version: 10.0
Release Date
: 9/16/2008

Size: 8.57 MB
Platform: Windows 2000, XP, Windows 2003, Vista

Download Link: Public Folder HelpDesk for Outlook Download

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