Call Center Software
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Answering Machine for scripting your own professional call center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis. Keywords: telephony modem caller id digits phone speech wave answering machine sapi 5 call center dialogic sunnybeach answering machine scripting local call center using voice modem |
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This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Customer Tickets Multitasking support Integral Absence Manager Uniform GUI for Administrators and Users Internet Capability Automatic Timing Automatical display of new tickets Statistics HTML-Functionality Drag and Drop Security Keywords: service desk helpdesk support call call center ticket service helpdesk software service software callcenter trial software helpdesk for free service level sla service level agreement web-connector knowledge base knowledgebase pdf xml |
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PHULmonty integrates the following functions to aid in business operations, and CRM: Order Entry Account and payment on account management Order invoices and Account Statements A real time online Sales Monitor (see sales totals changes as they occur) Sales reports, by product, customer, and sales representatives Call Center with issue management and reporting Product Inventory management System Administration functions Keywords: order entry inventory control sales management contact management call center crm integrates order entry inventory control sales mgmt call center receivables |
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Easy to use helpdesk system, sensibly priced to suit all businesses. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied. Scalable - supports Access, Oracle and Sql Server. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping. Keywords: help desk helpdesk help desk software helpdesk software help desk system helpdesk system customer support problem resolution call center customer service issue tracking call tracking easy helpdesk system sensibly priced suit business sizes |
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100% web based helpdesk system. Key features include: Thin Client Technology (100% Web-based), Searchable Knowledge Database, Full Management Assign Capabilities, File Attachments, Report Writing, Fast Call Logging, Easy Call Re-Assignment to an Individual or SkillGroup, New Call and Due Date Alerts, Call Escalations, Action Escalations, Billing Module, Asset Management, Contacts Manager, Customizable Prioritization of Calls. Keywords: help desk help desk software support center call tracking problem tracking it support call center call logging crm issue tracking online help desk web based help desk customer relationship management technical support tech support advanced powerful feature rich 100 web based help desk system |
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AccessAble Help Desk Suite is offered as an alternative to the many more expensive help desk programs on the market. It consists of three main components. You'll find a Windows-based application, a HTTP server for browser access to data, and a separate Windows CE-based program for portability. A wide variety of reports are provided with the program. Keywords: help desk access 97 web enabled windows ce help desk call center affordable help desk program includes http server browser based updating |
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A very simple, fast, friendly contact management phone book software with printing ability, phone dialer, backup/restore features, moving/copying contact cards. Easy email and browser integration. Allows importing including Outlook Express and Comma/Tab delimited files. Highly customizable viewing options. PlugIn ability. Allows font size setting for accessibility. Options to add/remove icon from system tray/desktop/start menu. Keywords: contact manager pim personal information manager contact management dialer phone book phonebook phone list phone phone number phone numbers database databases call center lead tracking system lead management software bulk dialer war dialer sales lea |
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