Customer Service Software
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Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments. Keywords: workorder database crm kms customer relations management customer resource management resource management customer service service report work order time management service database time productivity business track requests made customers create searchable database problem |
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Chat with visitors on your web site. Great for sales and customer service chats. See all visitors on your web site. Initiate chats with visitors. Customize your chat window with your logo, colors, etc. Display a chat button showing your availability. Use canned answers. Send HTML messages. Receive copies of chat sessions via email. Use with multiple operators. Receive audio and visual alerts on new chats, new messages, and new visitors. Keywords: web site chat web chat live chat sales chat support chat customer chat visitor chat live help customer service online chat chat visitors web site great sales customer service chats |
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Fully functioning helpdesk software designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine. Can be installed on any web server running a Microsoft Windows 95/98/NT/2000/XP operating system. It can be accessed from any machine running a Javascript enabled web browser. Features:-Operator and end-user access. Automatic escalation. Email notification. Full Audit trail. etc. Keywords: web helpdesk helpdesk web help desk web helpdesk software helpdesk software web help desk software support customer service customer relations management call tracking lbe web helpdesk helpdesk system operated entirely web browser |
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TechAid ASP is an Active Server Page program that easily tracks all of the time spent on projects, work orders, trouble calls, or any other task. It can be installed on IIS 4 or higher and on Personal Web Server. It is uniquely designed to allow users to accurately record all of their time, not just the time spent on projects or work orders. It includes reports for total hours, period summary, daily summary, and detailed reports. Keywords: time reporting time recording task tracking project tracking call tracking record time track tasks track time help desk helpdesk active server page support customer service web web based service manager service management it support |
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Easy to use helpdesk system, sensibly priced to suit all businesses. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied. Scalable - supports Access, Oracle and Sql Server. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping. Keywords: help desk helpdesk help desk software helpdesk software help desk system helpdesk system customer support problem resolution call center customer service issue tracking call tracking easy helpdesk system sensibly priced suit business sizes |
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Customer service software, with the live help support to increase sale of your website. Easy to use. Perfect for web operator and sales representant. You can upgrade this version to your needs. This CRM is the tool to lower your marketing cost. Keywords: chat customer service live help live customer support increase sale customer service software livehelp help live solution crm web site customer service live help chat support software web site |
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