Helpdesk Software
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Fully functioning helpdesk software designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine. Can be installed on any web server running a Microsoft Windows 95/98/NT/2000/XP operating system. It can be accessed from any machine running a Javascript enabled web browser. Features:-Operator and end-user access. Automatic escalation. Email notification. Full Audit trail. etc. Keywords: web helpdesk helpdesk web help desk web helpdesk software helpdesk software web help desk software support customer service customer relations management call tracking lbe web helpdesk helpdesk system operated entirely web browser |
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TechAid ASP is an Active Server Page program that easily tracks all of the time spent on projects, work orders, trouble calls, or any other task. It can be installed on IIS 4 or higher and on Personal Web Server. It is uniquely designed to allow users to accurately record all of their time, not just the time spent on projects or work orders. It includes reports for total hours, period summary, daily summary, and detailed reports. Keywords: time reporting time recording task tracking project tracking call tracking record time track tasks track time help desk helpdesk active server page support customer service web web based service manager service management it support |
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Responsive KnowledgeBase is a helpdesk tool that allows you to record solutions to problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions. When a customer calls in with a problem, you can quickly search the database to see if that problem has been solved in the past. If it has, RKB displays the solution. Keywords: technical support tech support support desk help desk knowledgebase database helpdesk supportdesk support records tech support problems solutions retrieve them quickly |
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A program for sharing and controlling information on service requests, complaints etc. Useful for real estate managers, helpdesks, all types of distribution (water, gas, electricity etc.) and other situations where information on ongoing events must be available on a network. Keywords: service request requests claim claims complaint complaints customer care helpdesk help desk disturbance power out power cut power failure water leak water leakage gas leak gas leakage blackout janitor caretaker error report failu |
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This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Customer Tickets Multitasking support Integral Absence Manager Uniform GUI for Administrators and Users Internet Capability Automatic Timing Automatical display of new tickets Statistics HTML-Functionality Drag and Drop Security Keywords: service desk helpdesk support call call center ticket service helpdesk software service software callcenter trial software helpdesk for free service level sla service level agreement web-connector knowledge base knowledgebase pdf xml |
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Provide support to all your customers by remote control. Remote Helpdesk can be started from a shortcut to a Web or file server and runs without installation. A single license includes unlimited clients. Features 256, 15, 16, 24, or 32-bit screen transfer, audio chat, file transfer, macro functions and proxy tunnel for supporting users behind firewalls. Keywords: remote helpdesk remote helpdesk support remote control pc remote control remote control software pc anywhere vnc terminal server transfer files provide support customers remote control |
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Lets you manage servers and workstations from your local computer. AWRC does not require that you install any software on the remote machine. This turns the software particularly useful for accessing remote machines without any previous preparation. With AWRC you have the knowledge and capabilities to do virtually anything on the remote computer. Keywords: remote control audit pcanywhere execution shutdown reboot power-off helpdesk kill password hash zip unzip download upload memory viewer ports finder hardware device |
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Random password generator. Features: Fast and easy to use. Generates speakable passwords, normal passwords, alphanumerical passwords. Convenient use through: - Stay on top function. - Copy-to-clipboard function. - Small-window-mode. No more problems with "unreadable" passwords like this: "aIl1IO". Password mass generation: Generation of up to 10,000 passwords in a few seconds. Site and enterprise licenses available. Keywords: random password generator administration security helpdesk hotline random password generator single mass password generation |
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