Sla Software
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This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Customer Tickets Multitasking support Integral Absence Manager Uniform GUI for Administrators and Users Internet Capability Automatic Timing Automatical display of new tickets Statistics HTML-Functionality Drag and Drop Security Keywords: service desk helpdesk support call call center ticket service helpdesk software service software callcenter trial software helpdesk for free service level sla service level agreement web-connector knowledge base knowledgebase pdf xml |
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Easy Service Monitor is a network fault management tool that continuously monitors network devices and services. If something went wrong, it will alert you by email/phone/pager BEFORE problems get seriously out of hand. A detailed log file will record every event of the monitored targets displayed in an easy to understand chart. You can configure the system so that when something goes wrong, a set of immediate actions will be triggered. Keywords: server service level agreement sla network monitor network applications network availability network troubleshooting fault management network management network performance easy lost cost network service monitoring |
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SOS is a system of cadastre, control, treatment and search of information about users attendance requests (internal and/or external). Total web and developed in Java, has a simple and intuitive interface, in a way that technicians, supervisors and the users can easily taking advantage of all the offered functionalities. Keywords: help desk system java sla tomcat mysql contact center help desk system java 100 web |
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