Tech Support Software
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Responsive KnowledgeBase is a helpdesk tool that allows you to record solutions to problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions. When a customer calls in with a problem, you can quickly search the database to see if that problem has been solved in the past. If it has, RKB displays the solution. Keywords: technical support tech support support desk help desk knowledgebase database helpdesk supportdesk support records tech support problems solutions retrieve them quickly |
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100% web based helpdesk system. Key features include: Thin Client Technology (100% Web-based), Searchable Knowledge Database, Full Management Assign Capabilities, File Attachments, Report Writing, Fast Call Logging, Easy Call Re-Assignment to an Individual or SkillGroup, New Call and Due Date Alerts, Call Escalations, Action Escalations, Billing Module, Asset Management, Contacts Manager, Customizable Prioritization of Calls. Keywords: help desk help desk software support center call tracking problem tracking it support call center call logging crm issue tracking online help desk web based help desk customer relationship management technical support tech support advanced powerful feature rich 100 web based help desk system |
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